Refunds & Cancellations

You can cancel your monthly subscription anytime from the billing portal in Settings → Billing. Your subscription stays active until the end of the period you've already paid for. After that, it won't renew and no further charges will be made.

Any credits remaining at the end of your paid period stay in your account and you can continue to use them. Once they're used up, you'll need a new subscription or a top-up pack to keep captioning.

One-time top-up packs are non-refundable once purchased. They don't expire while your church account is active.

If you think you've been charged in error — duplicate charge, charge after a cancellation we missed, etc. — email support@volta.app within 30 days of the charge and we'll review it and refund any verified error.

Deleting your church cancels your subscription immediately and starts a 7-day grace period before everything is permanently removed. You can undo the deletion any time within those 7 days. No prorated refund is issued — your remaining credits stay usable during the grace period.

Questions or a refund request: support@volta.app